Privacy Policy

1. Introduction

Thank you for visiting Your Home Physio & Clinical Pilates’ website. This Privacy Policy is designed to inform you about how we collect, use, and protect your personal information. We value your privacy and are committed to safeguarding your personal data.

2. Information We Collect

Indirectly Collected Information: We may collect limited information indirectly through our website's chat box, email correspondence, and phone calls. This information may include your name, contact details, and other details relevant to your queries and booking requests.
Client Testimonials: We may collect client testimonials submitted in person or through email. These testimonials may include your name, photo, and comments about our services.

3. Use of Information

We use the information we collect for the following purposes:

Answering Queries: We use the information you provide to respond to your inquiries and provide you with information about our services.
Appointment Scheduling: We use a third-party service, Jane App, to schedule appointments. Jane App has its own privacy policies, and your information is shared with them for the purpose of appointment booking and management.
Service Provision: We retain information for the purpose of providing services to our clients, including but not limited to appointment records and communication history. This data is typically retained for a period of a minimum of sixteen (16) years from the date of the last entry or the time limitation for actions against a registered health-care professional, as required by our business operations and legal obligations. Records concerning minors will be retained until their age of majority is reached (nineteen (19) years in British Columbia) plus sixteen (16) years.
Client Testimonials: Client testimonials, including names and comments, may be used on our website or in promotional materials with your consent.

4. Sharing of Information

We share your information with the following parties:

Third-Party Service Provider: We share your information with Jane App for the purpose of appointment scheduling and management. Please refer to Jane App's privacy policies for further information on how they handle your data.
Legal Obligations: We may disclose your information when required to comply with applicable laws, regulations, or legal processes.

5. Your Choices

You have the following choices regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request corrections to any inaccurate or incomplete personal information.
Deletion: You may request the deletion of your personal information, subject to any legal obligations we may have to retain such information.

6. Security

We take reasonable measures to protect your personal information from unauthorized access and use. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of information transmitted to us electronically.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. Any changes will be posted on this page.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at info@yourhomephysio.ca.